Refund policy

Return & Refund Policy

At CarbonWish®, every part is engineered and finished to a premium standard. If something isn't right, we're here to make it right. Please review the terms below before initiating a return.

Return Window

You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted.

Condition Requirements

To be eligible for a return, items must be:

Unused, uninstalled, and free of any signs of test-fitting, mounting, or wear
In their original condition, with all protective film, hardware, and packaging intact
Returned with proof of purchase (order number or receipt)

Parts that have been installed, modified, painted, wrapped, drilled, or otherwise altered are not eligible for return.

Non-Returnable Items

The following are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

Custom and made-to-order items, including custom steering wheels and any build-to-order or made-to-spec configuration
Items marked as final sale, clearance, or special order at the time of purchase
Gift cards

Fitment Responsibility

CarbonWish® parts are vehicle-specific. It is the customer's responsibility to confirm correct fitment for their exact model, chassis code, and year before ordering. Returns requested due to an incorrect fitment selection made by the customer are subject to the standard return terms below, including return shipping and any applicable restocking fee. If we ship the wrong item, we cover it in full (see Defective, Damaged, or Incorrect Items).

Return Shipping & Restocking

Standard returns (change of mind, incorrect selection, no longer needed): the customer is responsible for return shipping costs, and a 15% restocking fee may be deducted from the refund to cover inspection, repackaging, and inventory handling.
Defective, damaged, or incorrect items (our error): we cover all return shipping costs, and no restocking fee applies.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged in transit, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll arrange a prepaid return label and send a replacement or issue a full refund, including original and return shipping.

How to Start a Return

Email us at carbonwishes@gmail.com with your order number and the reason for return.
Wait for return authorization and instructions before shipping anything back. Returns sent without authorization may not be processed.
Pack the item securely in its original packaging and ship it to the address provided in your authorization.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the funds to appear.

Original shipping charges are non-refundable except in cases where the return is due to our error.